KinScript

Support

Answers to common questions. If yours isn't here, email us.

gooddigitalplanning@gmail.com

Frequently asked questions

How do I scan a page?

On the home screen, tap Take Photo or Choose from Library. Check the preview, then tap Upload for Transcription. When it's done, you can view the result in the Original, Clean, and Modern views.

How do pages and credits work?

New accounts start with 3 free pages. Each page transcribed uses one credit. If a transcription fails, the credit comes back to your account. You can see your balance on the home screen.

How do I buy more pages?

Tap "Get More Pages" on the home screen. You can buy the Family Letter Pack (80 pages), the Family Archive Pack (200 pages), or the Reader Subscription (60 pages a month).

How do I restore purchases?

Go to Get More Pages and tap Restore Purchases. KinScript checks your Apple or Google account and adds any purchases that haven't been added to your account yet. If they were already added, it tells you so.

I want to reopen an old scan. Where is it?

Tap "My Scans" on the home screen. Every page you've scanned is listed by date and time. Tap a finished scan to open it.

I forgot my password. What do I do?

On the sign-in screen, tap "Forgot password?" and enter your email. We'll send a 6-digit code that expires after 15 minutes. Enter the code and choose a new password.

How do I cancel my subscription?

Cancel in the store where you bought it. On iPhone: Settings → your name → Subscriptions. On Android: in the Google Play Store, open your profile → Payments & subscriptions → Subscriptions. Deleting your KinScript account does not cancel your subscription.

How do I delete my account?

On the home screen, tap "Delete Account", enter your password, and confirm. This permanently deletes your scans, photos, and account. It can't be undone. Purchase records stay on file, with your account link removed, so a receipt can't be credited twice. Cancel any subscription separately.

Why did I get signed out?

Each account works on one device at a time. Signing in on another device ends the session on the first one. Sign in again to continue.

A word in my transcription looks wrong.

Handwriting is hard to read, and the AI can make mistakes. Check the word against the Original photo. Words KinScript wasn't sure about are flagged in the Clean view.

Still need help?

Email gooddigitalplanning@gmail.com and include the email address on your account. Don't include your password.